Terms and Conditions

These Terms and Conditions govern access to and use of the Valor Partners Consultant website and services. By visiting the site, booking a consultation, purchasing a package, or engaging with any program, you agree to these Terms and to our Privacy Policy.

1) About Our Services

We provide coaching, counseling, consulting, leadership consulting, and speaking services designed to support personal development, leadership capability, organizational performance, and mental well-being. Coaching and consulting focus on skills, strategy, and mindset. Counseling offers supportive talk services. None of our services is emergency or crisis care.

2) No Professional or Medical Advice

Content on the site and in sessions is for educational and informational purposes. It does not replace medical, psychological, psychiatric, legal, tax, or financial advice. If you need medical or mental health treatment, contact a licensed professional or emergency services. Call your local emergency number in an urgent situation.

3) Eligibility

Services are for adults 18 or older. By using the site or scheduling, you confirm you are legally able to enter a binding contract.

4) Booking, Payment, and Prices

• Booking. Sessions are scheduled through our site or other approved channels.
• Payment. All fees are due in advance at booking unless agreed in writing. We process payments through secure third-party providers.
• Prices. Fees, package names, and inclusions are posted at the time of purchase and may change without notice for future purchases.
• Taxes and charges. You are responsible for applicable taxes, bank charges, and currency conversion costs.

5) Packages and Session Logistics

• Format. Sessions may occur online via Zoom or Skype, or another mutually agreed platform.
• Length. Standard session lengths are listed in the package description. Actual duration may vary slightly due to start times and platform logistics.
• Expiration. Packages must be used within six months from purchase unless stated otherwise in writing.
• Transferability. Packages are non-transferable unless we approve in writing.

6) Rescheduling, Cancellation, and Refunds

• Rescheduling. Provide at least 24 hours’ notice to reschedule without penalty.
• Late cancellation or no show. Cancellations with less than 24 hours’ notice, or no shows, may be charged in full or counted as a used session.
• Refunds. Unless required by law, purchases are non-refundable once any session has occurred. If no session has been used, you may request a refund within 7 days of purchase. Processing fees from payment providers may be deducted.
• Free consultations. The 15-minute consultation is subject to availability. It does not create an ongoing client relationship and does not include counseling or medical advice.

7) Client Responsibilities

• Accuracy. You will provide accurate, current, and complete information for scheduling and services.
• Engagement. Coaching and consulting outcomes require your active participation, follow-through, and honest communication.
• Conduct. Be respectful and timely. We may end a session that involves abuse, harassment, or unsafe behavior, and fees may still apply.
• Environment. For online sessions, ensure a private, quiet, and safe setting, stable internet, and updated software.

8) Counseling, Confidentiality, and Limits

• Confidentiality. We strive to keep counseling communications confidential, subject to legal and ethical limits.
• Limits. We may disclose information when required by law, including risk of harm to self or others, suspected abuse, or court orders.
• Records. We maintain records as required by professional standards and applicable law. Do not upload highly sensitive information through non-secure channels.
• Not emergency care. Counseling here is not suited for crisis intervention.

9) Coaching vs. Counseling

Coaching focuses on performance, goals, leadership, mindset, and skills. Counseling focuses on emotional support, coping strategies, and mental well-being. We will propose the most suitable path for your goals. You may transition between service types if appropriate and mutually agreed.

10) No Guarantees

We provide tools, strategies, and guidance. We do not guarantee specific results. Outcomes depend on many factors, including your actions and circumstances.

11) Testimonials

Testimonials on the site reflect personal experiences of individual clients. Results vary. Testimonials do not guarantee the same results for you.

12) Intellectual Property

All content, including text, graphics, logos, videos, program materials, and tools on the site or provided during services, is owned by us or used with permission. You receive a limited, revocable, non-transferable license to use materials for your personal or internal business use. You may not copy, distribute, modify, sell, or create derivative works without our written consent.

13) User Content and Reviews

Suppose you submit reviews, comments, or feedback. In that case, you grant us a worldwide, royalty-free license to use, reproduce, and display that content for marketing and improvement, consistent with our Privacy Policy. Do not submit unlawful, defamatory, or infringing material.

14) Video and Audio

We do not record sessions unless both parties consent in writing. If a session is recorded with consent, we will explain the purpose, storage, and retention before recording.

15) Third-Party Tools and Links

We may use third-party platforms for video conferencing, payments, scheduling, analytics, and communications. Each provider operates under its terms and privacy practices. We are not responsible for third-party sites or services.

16) Privacy

Your use of the site and our services is subject to our Privacy Policy, which explains data collection and use. Review it carefully.

17) Electronic Communications

You consent to receive electronic communications from us related to scheduling, administration, and service delivery. You may opt out of marketing messages as described in the Privacy Policy. Transactional messages are required for service.

18) Prohibited Uses

• Access accounts or systems without authorization
• Interfere with site operation or security
• Harvest data or upload malicious code
• Infringe intellectual property or privacy rights
• Use the services for unlawful, harmful, or abusive purposes

19) Warranties and Disclaimers

Services and site content are provided as is and as available. To the fullest extent allowed by law, we disclaim all warranties, including implied warranties of merchantability, fitness for a particular purpose, and non-infringement. Access may be interrupted due to maintenance, upgrades, or network issues.

20) Limitation of Liability

To the fullest extent permitted by law, Valor Partners Consultant will not be liable for indirect, incidental, consequential, special, or punitive damages, or for lost profits or data, arising from use of the site or services. Our total liability for any claim will not exceed the amount you paid for the service giving rise to the claim during the three months before the event.

21) Indemnification

You agree to defend, indemnify, and hold harmless Valor Partners Consultant and its personnel from claims, losses, liabilities, costs, and expenses arising from your use of the site or services, your breach of these Terms, or your violation of law or the rights of any third party.

22) Force Majeure

We are not responsible for failure or delay caused by events beyond our reasonable control, including outages, cyber incidents, labor disputes, acts of government, public health events, or natural disasters.

23) Changes to Services or Terms

We may update services or these Terms to reflect improvements, legal changes, or business needs. Changes become effective when posted on the site with an updated Effective Date. Continued use after the change means you accept the updated Terms.

24) Dispute Resolution and Governing Law

• Informal resolution Contact us first to try to resolve concerns in good faith.
• Arbitration. If unresolved within 30 days, disputes will be resolved by binding arbitration on an individual basis under the rules of the American Arbitration Association. Venue will be New York County, New York, unless the parties agree otherwise.
• Class action waiver. You agree not to pursue claims as a class, collective, or representative action.
• Small claims. Either party may bring an eligible claim in small claims court in New York County.
• Opt out. You may opt out of arbitration by sending a written notice within 30 days of first accepting these Terms through the contact form on our website.
• Governing law. These Terms are governed by the laws of the State of New York, without regard to conflict of laws rules.

25) Termination

We may suspend or terminate access to the site or services for any violation of these Terms or for misuse. You may stop using the site at any time. Sections that by nature should survive termination will continue to apply.

26) Entire Agreement

These Terms, together with the Privacy Policy and any written service description or statement of work for a specific engagement, form the entire agreement between you and Valor Partners Consultant about the site and services.

27) Contact

For questions about these Terms, use the contact form on the Valor Partners Consultant website.